Q: What is your Cancellation/ Late Policy?
A: We require 24 hours’ notice for any cancellation of an appointment. Any client who is late to their appointment by 10 minutes or more may be asked to reschedule their appointment or see another service provider.
Q: What if I don’t show up for my appointment?
A: You will be charged for 50% of your service if you do not show for your appointment or fail to reschedule prior to your appointment.
Q: Will the salon cut my child’s hair?
A: We do not offer services for children under the age of 12 or have specialty children’s prices for services.
Q: What if I need to bring my child to my appointment?
A: Due to liability we do not allow any unsupervised children to wait during your appointment, we kindly request that only those receiving services be present in the service areas. This policy helps ensure that all guests can enjoy a relaxing salon experience and was created with your child’s safety in mind.
Q: What is the return policy for products purchased from the salon?
A: Spruce Salon is happy to accept returns and exchanges for Aveda products when accompanied by a receipt, within 14 days of purchase date, except for makeup. All makeup sales are final.
Q: How do you assign the price of services rendered?
A: We base our prices on stylist’s experience, education, and productivity. Prices are subject to change without notice.
Q: What are your gift card policies?
A: Spruce Salon gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Spruce Salon is not responsible for lost or stolen cards.
Q: What if I am unhappy with the outcome of my appointment?
A: We believe that beauty is individual, and we believe our clients should leave feeling beautiful and happy with the haircut and/or color service provided. However, if for any reason a client is dissatisfied they must call within 48 hours and we will gladly adjust their cut or color within two weeks of the original appointment at no additional charge.