Q
What is our Cancellation/Late Policy?
AWe require 24 hours’ notice for any cancellation of an appointment.  Any client who is late to their appointment by 10 minutes or more may be asked to reschedule their appointment or see another service provider.
Q
What if I don’t show up for my appointment?
AYou will be charged for your service if you do not show for your appointment or fail to reschedule prior to your appointment.
Q
Will the salon cut my child’s hair?
AWe do not offer services for children under the age of 10 or have specialty children’s prices for services.
Q
What if I need to bring my child to my appointment?
AAs parents we understand how challenging it is finding time to spend on your self. We also understand that your “me time” does not always align with your hair care appointments. However our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas. Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area.

While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.

Spruce Salon is dedicated to providing each of our guests with the highest level of services possible. We greatly appreciate your compliance with our Child Safety Policy.

Q
What is the return policy for products purchased from the salon?
A Spruce Salon is happy to accept returns and exchanges for AVEDA products when accompanied by a receipt, within two weeks of purchase date, except for makeup. All makeup sales are final.
Q
How do we assign the price of services rendered?
A We base our prices on stylist’s experience, education, and productivity.  Prices are subject to change without notice.
Q
What are your gift card policies?
A Spruce Salon gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card.  Spruce Salon is not responsible for lost or stolen cards.
Q
What if I am unhappy with the outcome of my appointment?
AWe believe that beauty is individual, and we believe our clients should leave feeling beautiful and happy with the haircut and/or color service provided. However, if for any reason a client is dissatisfied they must call within 48 hours we will gladly adjust their cut or color within 2 weeks of the original appointment at no additional charge.

Can’t find your question? Just ask us!

Tel: 512.402.9992

hello@sprucesalonaustin.com